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How to Reset Your Password

Locked out? Chase The Split gives you two ways back in: an email reset code, or your security question. Both start from the "Forgot your password ?" link on the login page.

Option 1 — Email reset code​

  1. On the login page, click the "Forgot our password ?" link. Step 1
  2. Choose the email reset option. Step 2
  3. Enter the email address on your account and submit. If an account with that email exists, we'll send a six-character reset code.
  4. Check your inbox (and spam folder) for the code.
  5. Enter the code along with your new password.

A few things to know about reset codes:

  • Codes expire after 15 minutes. If yours has expired, just request a new one.
  • Each code works once. After a successful reset, the code can't be reused.
  • If you request multiple codes, use the most recent one.

Option 2 — Security question​

If you set a security question when you created your account, you can use it instead:

  1. On the login page, click the "Forgot our password ?" link. Step 1
  2. Choose the security question option. Step 2
  3. Enter your username (not email) — we'll show you your security question.
  4. Enter your answer and your new password. Answers aren't case-sensitive.

Note: Newer accounts don't have security questions (we no longer ask for one at signup), so if you see a message saying no security question is set, use the email reset instead.

Tips if you're stuck​

  • Too many attempts in a short window will be rate-limited — wait a few minutes and try again.
  • If you never receive the email, double-check you're entering the exact email address on your account.
  • Still locked out? Contact support and we'll help you recover access.